BD 25000 FAQ – all your questions answered in one place

No. At BD 25000, each person is allowed only Only one can hold an account. Attempting to create multiple accounts using the same mobile number, NID, or device may result in all accounts being suspended and balances forfeited.

On the login page, "Forgot your password?" link. Enter your registered mobile number, and you'll receive an OTP. Use it to set a new password. The entire process takes just 2 minutes.

KYC (Know Your Customer) is an identity verification process. Before making a large withdrawal, you'll need to submit a photo of your national ID or passport along with a selfie. Once verified, you won't need to do it again. The process typically takes 24–48 hours.

Your account may be suspended due to repeated incorrect password attempts, incomplete KYC verification, or suspected policy violations. support@bd25000.wsEmail us or reach out via live chat. Providing the correct details will help us resolve your issue faster.

Yes, your mobile number can be changed. However, KYC verification must be completed first, and you'll need to contact the support team for assistance. Reach out directly via support@bd25000.wsEmail us at.

To permanently close your account, first withdraw your balance, then support@bd25000.wsSubmit your request to. Alternatively, Responsible Gaming page to activate self-exclusion.

No. BD 25000 only 18 years of age or older and above only. Age is verified during registration and KYC. Any account found to belong to a minor will be closed immediately.

For bKash, Nagad, and Rocket, withdrawals are typically completed within 5–15 minutes withdrawal is completed. Bank transfers may take 1–2 business days. For first-time withdrawals with pending KYC verification, the process may take a little longer.

• Minimum deposit: ৳200
• Maximum deposit (daily): ৳5,00,000
• Minimum withdrawal: ৳500
• Maximum withdrawal (daily): ৳2,00,000

For large withdrawals, please contact support.

First, wait 5–10 minutes. If it still hasn't arrived, support@bd25000.wsSend your transaction ID and screenshot to. Issues are typically resolved within 30 minutes. Always make sure you're sending to the correct payment number.

Common reasons for a rejected withdrawal include: incomplete KYC verification, unmet bonus wagering requirements, insufficient balance, or incorrect payment details. Contact support to find out the exact reason.

BD 25000 does not charge any fees for deposits or withdrawals no additional charges does not charge any fees. However, your payment provider (bKash, Nagad, etc.) may apply a small service charge in accordance with their own policies.

No. At BD 25000, the name on your withdrawal must match the account used for your deposit. Third-party payments are not accepted. This is a security policy in place to prevent fraud.

Once a deposit is completed, it generally cannot be reversed. However, if the wrong amount was sent or it was sent to the wrong account, please immediately support@bd25000.wsReport it to. Withdrawals from your deposited balance are always available.

To withdraw a bonus, you must wager a specified amount (wagering requirement). For example, a 10x wagering requirement on a ৳1,000 bonus means you need to place ৳10,000 in bets. Each bonus has its own wagering requirement. Terms & Conditionsfor full details.

Voucher codes are available Promotions Page from, during special events, and through referrals. To use one, enter the code in the designated field at the time of deposit — the bonus will be applied automatically.

BD 25000 offers a weekly cashback promotion. Place a set amount of bets in a week and get back a portion of your losses — up to 10% — as cashback. Cashback is credited every Monday.

Share your referral link or code with friends. When a friend registers using that code and makes their first deposit, you'll receive up to ৳500 referral bonus. You can find your referral code in your profile.

When a bonus expires, any unused bonus amount is automatically forfeited. Your main deposit balance is not affected. If you receive a bonus, make sure to use it before it expires.

A new bonus typically activates after the wagering requirement on the current one is completed. However, certain special promotions may allow multiple bonuses at the same time. For more details, Promotions Page See.

Once a bet is placed, it generally cannot be cancelled. However, Cash Out feature lets you withdraw a portion of your bet before the event ends. Cash Out is not available on all events.

Odds represent the ratio between your potential reward and the likelihood of winning. For example, odds of 2.5 mean a ৳100 bet returns ৳250 if you win (৳100 stake + ৳150 profit). Higher odds mean a bigger payout, but a lower chance of winning.

If a match is cancelled or abandoned, the full stake for that bet is refunded. The amount is usually credited to your balance within 24 hours. If there's an unexpected delay, please contact support.

Minimum bet at BD 25000 ৳20 as a starting point. Maximum bet amounts depend on the event and market type. Start small to get a feel for the experience.

Yes, BD 25000 supports multi-bet (parlay/accumulator) wagering. Win all selections and you'll receive a combined odds payout. However, if any single selection loses, the entire parlay is lost.

BD 25000's Jackpot section lets you play slots, card games, and mega jackpots. Jackpots can be won through specific combinations or spins, with the chance to win lakhs in prizes every day.

After logging in, go to the "Betting History" option in your profile menu to view all past bets. You'll find detailed information including date, amount, odds, and result. You can also use filters to view history for a specific time period.

After logging in, go to Profile → Settings → Security → Two-Factor Authentication (2FA) and enable it. You'll receive an OTP on your mobile to confirm the setup. From that point on, every login will require an OTP. This significantly improves the security of your account.

For self-exclusion, support@bd25000.wsor email us at Responsible Gaming page to submit your request. Choose a duration ranging from 6 months to 5 years. During this period, access to your account will be completely suspended.

BD 25000 does not sell your personal information or share it with third parties for advertising purposes. Minimal data may be shared only for legal compliance or payment processing. For more details, Privacy Policyis available.

Change your password immediately and support@bd25000.wsReport it to. Our security team will investigate the account and lock it if necessary. If there are any suspicious transactions, please provide full details.

After logging in, go to Profile → Responsible Gaming → Deposit Limit to set daily, weekly, or monthly limits. Reducing a limit takes effect immediately; increasing it requires a cooling-off period.

BD 25000 will never send an email or SMS asking for your password, OTP, or banking details. If you receive any suspicious message, support@bd25000.wsForward it to. Do not click any links.

BD 25000 has a mobile-friendly website that delivers the full experience on any mobile browser. In Chrome, use the "Add to Home Screen" option to use it just like an app.

Refresh the page (F5) and check your internet speed. A stable connection is essential for live betting — at least 3G. You can also try disabling browser extensions.

Take a screenshot and support@bd25000.wsSend it to. Relaunch your browser or clear the cache. If there's an error code, please include it as well. Our technical team will resolve it promptly.

BD 25000 works on all modern browsers. For the best experience, Google Chrome or Mozilla FirefoxUse the latest version of. It also works well on Safari and Edge.

Go to Profile → Settings → Notifications to individually enable or disable SMS, email, or push notifications. Bonus updates, match reminders, and withdrawal confirmations can each be configured separately.

BD 25000 discourages the use of VPNs, as they can interfere with security verification. Logging in via VPN may trigger a temporary verification check to protect your account.